Q: If my car's windshield needs to be replaced, am I covered by my insurance?
Answer: If your insurance policy includes coverage for Crystal Breakage, then your insurance company will reimburse the cost of the replacement, up to the amount stated in the insurance policy. It should be noted that Bonus Malus is not affected.
Q: What should I do?
A: It's simple. All you have to do is call 800 11 777 999, report your damage and provide some information that will be requested, such as your name, your insurance company, the model of your car. After we get approval from the insurance company, together we will schedule your visit to our nearest store so that you can be served immediately.
Q: If I can't come to your store for the replacement, what happens?
A: Glassfit®'s specialized mobile unit will come to your location and repair your damage on site (weather permitting).
Q: How long does it take to replace a front or rear glass?
A: The usual time to replace a windshield or rear window is 2 to 2.5 hours.
Q: Is there a difference between replacing and repairing a crystal?
A: Yes, replacement refers to completely changing your crystal, while repair refers to repairing the same crystal without changing it. Only the front glass of the car (windshield) can be repaired.
Q: Why should I opt for windshield repair rather than replacement?
Ans: Because this way you save time and money. The repair is completed in approximately 30 minutes compared to approximately 2 – 2.5 hours for replacement and the windshield is restored to its original condition. From a financial point of view, repair (provided the conditions are met) costs considerably less than replacement.
Q: Is the repair done anywhere on the windshield?
A: Repair to the windshield can be done anywhere except the 5 cm perimeter zone of the crystal, where the entry compression of the resin causes the crystal to crack outwards. Also, no repairs are made to the upper left quarter of the windshield, i.e. in the driver's field of vision. There the repair will succeed, but the resin spill will create the effect of refraction, making it difficult for the driver to see
Q: When is the crystal repaired?
A: The crystal is repaired when the diameter of the damage is less than or equal to 2 cm and is not in the driver's field of view.
Q: Any chance it will reopen?
A: No, there is not.
Q: Is the torsional stiffness of the body affected?
A: No, it is not affected. After the repair the vehicle returns 100% to its original condition.
Q: Is the repair of the front windshield covered by the insurance company?
A: If your insurance policy includes coverage for Crystal Breakage then your insurance company will reimburse the cost of the repair.
Q: Can the side and rear glass be repaired?
Ans: Only laminated glass (double glazing with PVB film in the middle - Laminated) can be repaired. The sides, like the back, are single crystals which when broken shatter and therefore cannot be repaired.
Q: Are the crystals genuine?
A: All crystals placed in Glassfit stores are accompanied by the appropriate certificates of authenticity. This means that they meet all the specifications of the car manufacturer. They do not bear the manufacturer's mark due to the fact that only the manufacturer has the right to use the mark of the car brand.
Q: What is the 43R index on the crystal?
Answer: It is the European Community directive RULLE 43 which defines the safety specifications of the vehicle glasses.
Q: Can I wash my car immediately after replacing the windshield?
A: It is better to wait 48 hours after installing the windshield before taking the car to the car wash.
Q: Is there a warranty for the crystals that are placed?
Answer: After the completion of each job, the customer is given a guarantee of certification of the quality, the performance of the replacement as well as the repair of the crystal for life.
